2014-05-22

How to Facilitate a Great Daily Scrum (Scrum Master skills series)

Welcome back to the Scrum Master Skills Series! In part 1, I shared my notes on how to facilitate a great Sprint Planning session. Here, in part 2, I share my notes on ho to facilitate a great Daily Scrum. Enjoy!

Intro

  • Facilitate: to make facile, to make easy. That’s your job as facilitator.
  • Create an experience. Design the experience. Want the team to feel positive? Design a positive experience.
  • Begin with, “The purpose of this meeting is …”
  • Make it a Visual Meeting. Use a kanban board, Post-Its or Stattys or EcoStatics, paper, and pens. 
  • Make it a human meeting. Use your bodies and your voices, and make eye contact.
  • Use a Time Timer.
  • Read the Scrum Guide. As Scrum Master, you’re expected to know Scrum. The Scrum Guide is your guide.

Daily Scrum

  • Set a recurring appointment series--the same time and place every day. Make it easy for people to attend.
  • Get it done in 15 minutes--or less! The time box is 15 minutes. That's 1 minute per person, followed by 5-10 minutes for the team to adapt. 
  • Read the Scrum Guide. Do what it says. Use the three questions in it.
  • Make it a physical meeting. Use a kanban board. Ask Development Team members to touch the Post-It Note for each activity they discuss, and to physically move their Post-It Note to its new column on the kanban board.
  • The first question, "What did I do yesterday that helped the Development Team meet the Sprint Goal?", helps with Student Syndrome: there’s peer pressure to get stuff done every day, not just every sprint.
  • The third question, "Do I see an impediment that prevents me or the team from meeting the Sprint Goal", is a form of Ask For Help. Encourage team members to ask each other for help--ask them, “Do you need help from anyone on that?” You might even think of the first two questions as warm-ups for this one, the most important question.
  • Try: Really facilitate! Keep the team focused. 
  • Try: If some team members are remote, attending by voice, call on people by name 
  • Try: Scrum Masters observe each other and play Perfection Game  
  • Practice every day!
  • Try: Use a burndown chart that you drew in Excel or by hand. Tape it to the wall. 
  • Avoid: Electronic tools during the Daily Scrum. VersionOne and Rally slow you down. You can only go as fast as the tool, which isn’t fast enough for people-speed.
  • Try: Don't call on people. They aren't reporting to you. They are reporting to each other. Honor the principle that they are self organized.  
  • Try: Don’t say anything. There’s limited conversation bandwidth. The more of it you use, the less information shared amongst team members.
  • Try: A talking stick. Or at least, “Hang on, one conversation at a time.”
  • Avoid: Free form discussions. 
  • Avoid: “We can take it offline.” Oftentimes, that’s a euphemism for, this conversation has no value, and we’ll drop it now, and we won’t remember to get back to it later.
  • Try: Use a Parking Lot to log important conversation topics to discuss after the Daily Scrum, with whomever is interested in those topics. 
  • Try: Track impediments on a kanban board 
  • Try: Let the team do it--only prompt them if they need it. It’s the team’s meeting, not yours. Let them report to each other
  • Try: Show up late, see whether they started the meeting without you. Remind them that it’s their meeting and they should start without you--we start on time, every time.
  • Try: Invite your Product Owner. It’s a great way to make sure your PO isn’t surprised at the end of the Sprint.
  • Avoid: Dismissing people early because they said their piece. Don’t optimize for the individual’s time. Optimize for the team’s overall success.
  • Avoid: “We’ll skip you.” My NVC reaction: Anger! Your skipped me! Try: Let me take a turn; being respectful of the team’s time, I’ll probably say, “Pass”.

Activity

  • Practice a Daily Scrum: answer the 3 questions
  • Update the task board on the wall
  • Update the burndown chart on the wall


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