WHAT MAKES SOME TEAMS PERFORM “JUST FINE”—AND OTHERS, GREAT?
They’re working on similar projects, carrying out similar activities—yet one group has consistently better results than the others. It’s neither magic nor some intangible set of coincidental variables you could never identify. Instead, these standout teams have a specific set of behaviors in common—behaviors that express team emotional intelligence and psychological safety. These behaviors can be learned and applied within your own teams, and they have the inevitable side effect of increasing the achievement of the collective performance goals.