The Italian Job* My colleague mentioned, “By the way, I was thinking of Sicily, for the September conference.” Me: “Mmm… Where?” Colleague: “Southern island of Italy. Nice climate for the time of year, and I heard about a great new venue there. If you agree I’ll check it out and get back to you.” “Sure, [...]

Last month we had a look at the ‘Pass/unpass’ core protocol, used to indicate whether you are actively engaged with your teammates in an activity. Today let’s go a bit deeper into what being actively engaged when you’re part of a high-performing team means by examining two more protocols: Check In and Check Out. They are related, but [...]

Being part of a great team doesn’t mean showing up and being awesome about everything, every second of every day. Great teams aren’t formed from robotic supermen and women who never have conflicts, contradictions, or confusion – or who’ve never had a bad moment. They’re made up of everyday people who bring their whole selves [...]

My work with teams builds upon a body of knowledge developed across decades, applying the latest thinking to fundamental and well-tested theories of human behavior within groups. Repeatedly, and in many different settings and industries, the correlation plays out:  High-performing teams require psychological safety. Psychological safety requires emotional intelligence at a team level. And understanding and applying [...]

Many manufacturing businesses follow a predictable rhythm of activities based on a production and distribution cycle. And Santa’s North Pole-based outfit is an excellent example. Everything builds to a single tight annual shipping window, and to ensure customer satisfaction, it’s vital that the entire team is performing at an optimal level — particularly during the run-up to [...]

Have you heard? Psychological safety is the key to high-performance teams at Google. Google is full of high-performers, both individuals and teams. Some teams at Google really stand out—they are the highest of the high-performing teams. At Google, they want all the teams to be the highest of the high-performing, so they spun up a [...]

A team is a group of two or more people aligned with a common goal. A high-performance team is a team that is objectively better than other teams doing similar work (or with a similar goal, if it’s not a work team). Objectively better means that we can measure teams and compare them to each other. Aim for objective metrics that someone outside [...]

Have you ever tandem-bicycled? Molly and I cycled across Upper Austria on a tandem this summer. We enjoyed the vistas of the Danube River with its lush green hills, medieval towns and castles, and vineyards. Tandem cycling is an incredible team experience. Being on one bike together brings us into a state of high "teamness." [...]