Emotional Intelligence at Work: A Case Study

Many manufacturing businesses follow a predictable rhythm of activities based on a production and distribution cycle. And Santa’s North Pole-based outfit is an excellent example. Everything builds to a single tight annual shipping window, and to ensure customer satisfaction, it’s vital that the entire team is performing at an optimal level — particularly during the run-up to [...]

By |2023-04-22T21:12:32-04:00December 21st, 2017|Uncategorized|Comments Off on Emotional Intelligence at Work: A Case Study

Google Says Psychological Safety Is the Key to High Performance

Have you heard? Psychological safety is the key to high-performance teams at Google. Google is full of high-performers, both individuals and teams. Some teams at Google really stand out—they are the highest of the high-performing teams. At Google, they want all the teams to be the highest of the high-performing, so they spun up a [...]

By |2023-04-22T21:12:32-04:00November 29th, 2017|Uncategorized|Comments Off on Google Says Psychological Safety Is the Key to High Performance

What is a High-performance Team?

A team is a group of two or more people aligned with a common goal. A high-performance team is a team that is objectively better than other teams doing similar work (or with a similar goal, if it’s not a work team). Objectively better means that we can measure teams and compare them to each other. Aim for objective metrics that someone outside [...]

By |2023-04-22T21:12:33-04:00November 1st, 2017|Uncategorized|Comments Off on What is a High-performance Team?

Tandem Cycling for Shared Vision

Have you ever tandem-bicycled? Molly and I cycled across Upper Austria on a tandem this summer. We enjoyed the vistas of the Danube River with its lush green hills, medieval towns and castles, and vineyards. Tandem cycling is an incredible team experience. Being on one bike together brings us into a state of high "teamness." [...]

By |2023-04-22T21:12:33-04:00September 19th, 2017|Uncategorized|Comments Off on Tandem Cycling for Shared Vision

Positive Bias: the Foundation for High-performance Teams

It seems like everyone has high-performance teams on their mind. Just this morning, I had a great conversation with a young army veteran who had led teams. He said he experienced some incredibly bad teams during his stint in the army. The teams were toxic. They were run by bullying and negativity. His team leaders complained about everything that [...]

By |2023-04-22T21:12:33-04:00June 19th, 2017|Uncategorized|Comments Off on Positive Bias: the Foundation for High-performance Teams

How to Create More Love

I joined my wife, Molly, and a group of around 25 old and new friends at the Open Space Institute’s conference on Peace and High Performance. I drew this quick sketch of Harrison Owen, creator of Open Space Technology as he reminded us how easy it is to connect using Open Space: just sit in [...]

By |2023-04-22T21:12:34-04:00March 1st, 2017|Uncategorized|Comments Off on How to Create More Love
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